Customer Service Officer

The Role

As a Customer Service Officer within the Customer Service and Sales team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to all of Amana Living’s aged care services. This role is offered on a casual basis working from our Subiaco Corporate office.

About You

The ideal candidate will possess outstanding customer service experience, possibly with a background in aged care. You will thrive in a customer-first call in environment, where your primary responsibility will be to assist our client’s needs.

Key responsibilities

• Responding and assisting all incoming client enquiries (telephone or emails) regarding their Amana Living services, in a professional, timely, effective and efficient manner ensuring client satisfaction is maintained
• Redirecting incoming calls when required, to the most appropriate Client Service Manager or Coordinator to ensure a timely response
• Documenting accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system and redirecting to the appropriate team member as required
• Resolving or escalating customer complaints / concerns in a timely manner
• Working collaboratively with the scheduling team as part of the wider Amana Living team on a day-to-day basis

Essential Criteria

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

Our Benefits

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.