Contact Centre Operator

Work for a great Organisation in the Government space!Join a Purpose-Led Project Supporting People in Victoria! Melbourne CBD location

We are looking for experienced Contact Centre Operators to work with our client in the government space! Join a Purpose-Led Project Supporting People in Victoria!

Location : Melbourne CBD

Anticipated Schedule :  38 hours per week - Monday to Friday

Anticipated Duration : Approx. 3 months

Pay Rate : $38.01 / hour + Super

Your Role :

Hudson is seeking multiple Contact Centre Operators to support a critical government initiative launching from 1 July 2025.  This is your chance to make a real difference—ensuring the people and communities who support us in times of crisis get the support they need in return.

In this inbound contact centre position, you'll assist members of the public. You'll provide accurate, empathetic and timely responses while navigating internal systems to deliver efficient service.

Key responsibilities include :

• Handling a high volume of inbound calls and emails
• Providing clear and consistent information on levy structure, concessions, and volunteer rebates
• Supporting eligible volunteers with rebate application information
• Documenting interactions and maintaining accurate records
• Escalating complex issues to senior staff when necessary

What We’re Looking For :

We're looking for motivated individuals with excellent communication and service skills, who thrive in a fast-paced environment and are passionate about making a difference.

To be successful, you will have :

Why Apply?

For all contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading

Consultant

Reference number :

Profession : Administration & Office SupportCustomer Service

Company : Hudson

Date posted : 13th Jun, 2025