Ux / Cx Designer

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Join to apply for the UX / CX Designer role at The Onset Why this role?

Join a purpose-led, member-focused organisation that plays a unique role in the Tasmanian community. This newly scoped role will see you working across both CX and UX - shaping how members engage with services and digital platforms from first contact to long-term loyalty.

Job Description

Why this role?

Join a purpose-led, member-focused organisation that plays a unique role in the Tasmanian community. This newly scoped role will see you working across both CX and UX - shaping how members engage with services and digital platforms from first contact to long-term loyalty.

You'll be a key player in a collaborative team driving service transformation, digital design, and loyalty innovation at scale - all with members at the heart.

The Opportunity

This is a hybrid CX / UX role, ideal for someone who can zoom out to see the full customer journey and also zoom in to define user flows and interactions. You'll work closely with product, UI, data and digital teams to bring customer-centric ideas to life.

In Your First 6–12 Months, You'll

Be embedded in a cross-functional team redesigning a core member platform, helping build and prioritise a UX backlogTranslate data and insights into improved service journeysContribute to the development of a refreshed loyalty programHelp shape the voice of customer program and CX principles that influence the organisation broadlySupport digital and omni-channel design projects, including website improvements and marketing flows

Key Responsibilities

Lead service design activities, including journey mapping, persona development and service blueprintsConduct user research and usability testing, translating insights into tangible design outcomesCollaborate with cross-functional stakeholders including UI designers, product managers, business analysts and digital teamsDesign low-fidelity prototypes, flows and UX documentation to guide UI executionPresent design recommendations to non-technical stakeholders in a clear, engaging wayChampion CX thinking across both digital and physical experiences

About You

You may come from a UX, CX or Service Design background - what's key is that you bring a member-first mindset, strong collaboration skills and the confidence to move between strategy and delivery.

You'll Bring

Strong experience in human-centred design and end-to-end experience designA track record of designing both digital and cross-channel customer experiencesStrong facilitation and storytelling skills to engage stakeholders and bring the customer voice to lifeHands-on proficiency with design and prototyping tools (e.g. Figma, Adobe XD)A collaborative mindset and adaptability to flex between agile, kanban and traditional ways of workingComfortable presenting back to the business and running design showcases

Working Style & Location

Preference is for candidates based in Hobart, TasmaniaFlexible work arrangements are available, though regular in-office presence is important, especially during onboardingOpen to candidates in other Tasmanian locations if they're able to commit to travel as needed

Perks & Benefits

Salary up to $130,000 base + superFlexible working optionsEmployee benefits including discounted services and productsOpportunity to make a lasting impact in a values-led, community-connected organisationPurpose-driven mission and collaborative team culture

Contact

• with your resume and portfolio and / or apply here if you think this could be a fit. Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionDesign, Art / Creative, and Information TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at The Onset by 2x

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