Customer Service Coordinator

Who you are

You are passionate about customer excellence and home furnishing. to drive the operational focus and oversee the daily operations of the Customer Relations department, whilst multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction. You have good attention to detail, are solution focused and have prov en ability to be assertive and under pressure you remain calm when faced with stressful situations. You have highly dev eloped communication and organisational skills. You ensure the work area is effective for our customers', and cost-efficient for t he store by coordinating and supporting the team. You are able to handle complaints, claims and payments in an efficient, accurate and friendly way. You drive the team to create an unforgettable and rewarding experience, including services across all channels, to inspire visitors to return and become regular customers.

• Responsibilities

As a Customer Service Coordinator, your responsibilities will include but not be limited to :

Together as a team

Together the Customer team's aim is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to home your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience.

Additional Information

This opportunity is temporary part time, 60 hours per / fortnight.