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Customer Service Coordinator

Customer Service Coordinator

Zeiss GroupSydney, Australia
10 days ago
Job description

Join a world-leading medical technology company_

  • Be part of a team that offers great training and a supportive work environment._
  • Full-time permanent role with hybrid working opportunities_

ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on more than 175 years of technical innovation and a 15% of revenue annual R&D investment, we are one of the world's leading suppliers of medical devices in the fields of Ophthalmology, Optometry and Microsurgery.

Currently, we have a great opportunity in our customer service team for a Customer Service Coordinator, located in Macquarie Park, NSW. We are looking for someone with excellent communications skills, great attention to detail and the ability to multitask. This is a hybrid role, once you are fully trained it can be a mix of working in the office and home (if preferred). If you are passionate about customer service and would love to work for a long-established market leader in Medical Technology, then this might be the role for you!

Key responsibilities include :

  • Allocate, schedule, and manage all service tickets
  • Quote and seek approval for billable service work
  • Manage the Zeiss customer and equipment database in the CRM
  • Close collaboration with the Field Service Engineers to schedule, manage and close service tickets
  • Skills and Experience

  • Previous experience in a customer service or office administration support role
  • Exceptional customer service skills, including professional telephone manner, attentiveness, and patience
  • Previous SAP CRM or equivalent CRM system Experience is advantageous.
  • Ability to manage multiple tasks and prioritize.
  • Self-managed individual able to work with mínimal supervision
  • Strong organisational, communication and interpersonal skills
  • Intermediate to advanced computer skills in Microsoft Office and database management
  • Ability to learn basic technical features and common faults to assist customers with basic trouble shooting
  • Your ZEISS Recruiting Team :

    Kellie Grant

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    Service Coordinator • Sydney, Australia

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