Elearning Engagement And Support Officer

eLearning Engagement and Support Officer Join to apply for the eLearning Engagement and Support Officer role at Acknowledge Education Continue with Google Continue with Google

eLearning Engagement and Support Officer 3 days ago Be among the first 25 applicants

Join to apply for the eLearning Engagement and Support Officer role at Acknowledge Education Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

About The Role

Permanent, Full Time On site, Based in Sydney CBD

The eLearning Engagement and Support Officer (EESO) is a campus based specialist in digital learning and educational technology, providing hands on support to both academic staff and students. The role focuses on enhancing the digital learning experience by offering real time assistance with the Learning Management System use (LMS), in classroom technologies, and online learning tools.

This role works across campuses, supporting a consistent experience nationally.

Working in close partnership with Campus Operations Managers and the Campus Operations Coordinator, the EESO helps resolve technology related issues such as AV equipment, projection, audio, and LMS use. The role also supports academic staff through training workshops and contributes to continuous improvement by collecting feedback on digital learning challenges and escalating broader issues to the eLearning team.

Responsibilities

Provide real-time support for teaching staff using the LMS and in-classroom technologies. Offer guidance and troubleshooting assistance to students engaging with online learning tools. Partner with the Campus Operations Managers and the Campus Operations Coordinator to ensure timely resolution of hardware and software issues, including AV, projection, audio, device compatibility, and LMS access. Facilitate academic staff development workshops in collaboration with the eLearning team. Collect campus-level feedback on digital learning barriers and escalate systemic issues for resolution. Adhere to all workplace health and safety policies relevant to the eLearning and Campus Operations environments. Identify and report any risks or incidents related to digital or physical learning technologies. Participate in safety-related reviews when working with classroom or AV equipment.

About You

Experience supporting academic staff or students with learning technologies (e.g. LMS, AV systems, educational software). Proficiency in using and managing Moodle. Strong troubleshooting skills across digital tools and classroom tech environments. Excellent interpersonal and communication skills with a proactive, service-oriented approach. Strong organisational skills and the ability to manage competing priorities independently. Relevant qualifications in Educational Technology, Information Management, or a related field

Desirable

Experience running training or onboarding sessions for staff or students. Understanding of instructional design and online student engagement strategies. Experience gathering and reporting feedback to improve support services or systems.

Why work with us

Opportunities to grow within the organization $1,500 professional development allowance Incredibly committed and supportive team of student-centric professionals Be part of a fast-growing organization working in an agile environment Acknowledge education is part of UP Education group – Be part of a leading education provider : Join the Acknowledge Education Team : Igniting Potential, Fostering Growth!

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civilconstructionand hospitality. In our 139-year history in education, weremaintrue to our mission to stay a challenging,relevantand creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

To find out more about us, please visit Apply

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe'reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Education Referrals increase your chances of interviewing at Acknowledge Education by 2x

Get notified about new Support Officer jobs in Surry Hills, New South Wales, Australia .

St Leonards, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 weeks ago

Lewisham, New South Wales, Australia A$60,000 - A$80,000 2 weeks ago

Millers Point, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia A$81,228 - A$91,809 2 days ago

Artarmon, New South Wales, Australia 4 days ago

St Leonards, New South Wales, Australia 1 week ago

Administrative Clinical Support Officer (Level 3) - Assessment Unit Sydney, New South Wales, Australia 3 weeks ago

Medical Workforce Support Officer (Administration Officer Level 6) Sydney, New South Wales, Australia 1 day ago

Darlinghurst, New South Wales, Australia 1 day ago

Ambulatory Clinical Support Officer - REQ588100 Randwick, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 days ago

Support Services Officer - Royal North Shore St Leonards, New South Wales, Australia 22 hours ago

Support Services Officer - Royal North Shore St Leonards, New South Wales, Australia 22 hours ago

Executive Assistant and Project Coordinator Chatswood, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia A$70,000 - A$85,000 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 8 hours ago

Sydney, New South Wales, Australia 7 hours ago

Sydney, New South Wales, Australia 2 hours ago

Customer Support Officer (6-month contract) Sydney, New South Wales, Australia 1 day ago

Complaint Assessment and Administration Officer Minto, New South Wales, Australia 8 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr