Harders Contract Logistics - Customer Service Representative

In this role you will be primarily responsible for building customer confidence through the delivery of exceptional service and delivery to both our internal and external customer base.

The role is crucial to provide customer support excellence to both internal and external stakeholders and understand the ongoing requirements of the business to maintain and build strong relationships with customers.

Opportunity to work within an exciting company with high growth prospects, with many career growth opportunities, in an exciting industry.

The target market for this site is B2B FMCG (food and beverage customers) delivering into major retailers.

• Key Accountabilities
• Contribute as a key member of the Contract Logistics / 3PL team with a focus on communications with all internal / external stakeholders and an exceptional customer service experience.
• Be responsible for end to end order fulfilment support, and warehousing and distribution administration, including, but not limited to pallet hire docket creation, end of delivery shipment closure, POD reconciliation, customer and supplier invoice reconciliation, etc.
• Coordinate the investigation of and ownership of enquiries until a satisfactory conclusion is reached.
• Accurate and timely processing of customer orders, pick-ups, data entry of connotes, deliveries, POD's, product damages, etc.
• Ownership of all escalated issues from our customers both internal and external in the first instance.
• Coordination of a successful resolution and implementation of preventative action where appropriate.
• Be a central point of contact for internal and external customer enquiries.
• Complete other tasks as reasonably requested by management from time-to-time.
• Note : Applicants must have full working rights in Australia

Please download the detailed job description for this role

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