Key Account Manager

Centurion is one of Australia's largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply chain solutions for all our customers. Centurion is a values driven organisation operating with the vision of being the leading logistics partner for stakeholders in the commodity rich communities of Australia.

• A little about the role

Reporting to the Senior Account & Compliance Manager, you will responsible for developing and strengthening key customer relationships, specifically with our major mining accounts, focusing on long-term growth and retention. Key Account Managers work collaboratively with internal and external stakeholders to plan, develop and strengthen relationships to deliver strategic partnerships with key customers.

• Duties
• Plan, develop and maintain strong relationships with customers.
• Manage the communication flow of the customer's needs and contractual requirements to ensure all KPI's are met
• Ensure customer satisfaction and enhance visibility of operational performance.
• Define the value proposition and work closely with internal and external stakeholders to build solutions supporting revenue growth, value creation and share of wallet across provision of logistics services.
• Prepare and present periodic reports including agreed KPIs, commercial data and other agreed reporting metrics in a professional and accurate manner.
• Participate in site based and online meetings and other activities relative to assigned portfolio.
• Communicate significant trends, rate changes and operational methodologies to internal and external stakeholders.
• Incorporate current and future customer needs and expectations into business strategies.
• Ensure that all the needs of assigned accounts are met including maximising revenue, minimising cost, driving continuous improvement, and increasing share of wallet.
• Desired Skills and Experience
• Do you have what it takes?
• Committed to outstanding customer service
• Ability to multi-task and problem solve with a structured approach
• Ability to influence decisions and negotiate
• Outstanding verbal, written and presentation skills
• Understanding of data analytics and presentation of statistics
• Supply chain expertise to optimise share of wallet across services
• Strong leadership, mentoring and management skills
• Proficient in use of Microsoft Suite
• Ability to travel when required
• Tertiary qualifications in commerce, business and / or logistics or extensive industry experience
• 5+ years relevant logistics experience, with a proven track record
• Ready to take on a new challenge?