Customer Service Representative

Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer's and will manage our customer's journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation.

An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Melbourne plant. This permanent full-time role will consist of 38 hours per week from Monday - Friday, 9am to 5pm.

Duties include :

• Provide excellent customer service throughout our customers journey here at MCC.
• Develop and remain committed to a thorough understanding of MCC's products, services, policies, and processes to provide accurate and up-to-date information to customers.
• Completes non-compliance reports as required.
• Handle numerous orders simultaneously and follow their pathway to different situations.
• Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.
• About you
• Intermediate proficiency personal computer skills using the windows operating system.
• Certificate III or higher in Administration, Customer Services, Sales or similar (not essential)
• Ideally you will have experience in customer service within the manufacturing industry.
• Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
• Excels in organisation & time management skills and is flexible & adaptable to changing workload.
• Familiarity with CRM software or other customer support tools (Radius preferred)
• Experience with automation engine (AE) platforms such as Esko & MultiArtTM (not essential)
• Full colour vision
• The benefits
• Competitive remuneration
• Free onsite parking
• Local & global career opportunities
• Private health insurance discount
• To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP)
• Employee referral program, our employees are rewarded for helping us find great talent.
• Supportive & inclusive environment
• Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.
• About MCC

Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world's most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 14 label producing operations with 1100+ employees including Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses.

• Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity / expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.