Territory Manager

Driving member value and commercial success, the Territory Manager leads pharmacy engagement, program delivery, and business execution.

04th June, 2025

About DBG Health & IPA :

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Independent Pharmacies of Australia (formerly The Platform Alliance Group) is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. We're building the strongest network by offering diverse services and evolving the customer focus of each pharmacy. This creates a win-win for consumers, members, and suppliers.

About the Role :

The Territory Manager (TM) is responsible for member engagement, retention, and driving commercial outcomes across their territory.

The primary purpose of this role is to maximise member value and support compliance with agreed programs and standards. The Territory Manager will lead the delivery of our membership model through consistent, high-quality pharmacy visits, execution of business priorities, and by connecting members to the suite of programs and services available.

Role & Responsibilities :

• Build strong member relationships that support retention, renewals, and deeper engagement.
• Identify each member’s business needs and connect them to programs that create value.
• Coach pharmacy teams to improve customer experience and commercial outcomes.
• Ensure every visit adds value and builds trust.
• Collaborate with members to create business plans aligned with strategic goals.
• Build and maintain strong relationships with members to ensure ongoing satisfaction and minimise churn across the allocated territory.
• Proactively address member concerns, identify at-risk accounts early, and implement tailored retention strategies.
• Deliver consistent value through programs, services, and commercial support to ensure renewal and long-term partnership.

04th June, 2025

About DBG Health & IPA :

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Independent Pharmacies of Australia (formerly The Platform Alliance Group) is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. We're building the strongest network by offering diverse services and evolving the customer focus of each pharmacy. This creates a win-win for consumers, members, and suppliers.

About the Role :

The Territory Manager (TM) is responsible for member engagement, retention, and driving commercial outcomes across their territory.

The primary purpose of this role is to maximise member value and support compliance with agreed programs and standards. The Territory Manager will lead the delivery of our membership model through consistent, high-quality pharmacy visits, execution of business priorities, and by connecting members to the suite of programs and services available.

Role & Responsibilities :

Skills & Experience :

Benefits & Perks :

At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in. Apply For Job #J-18808-Ljbffr