Customer Service Officer

Medilaw Spring Hill, Queensland, Australia

Customer Service Officer

Medilaw Spring Hill, Queensland, Australia

2 days ago Be among the first 25 applicants

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MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

Medilaw is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers / departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health professional, claims managers, practice managers or skilled customer service administrators who might be seeking a change…

Reporting to the Customer Services and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

Medilaw is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers / departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health professional, claims managers, practice managers or skilled customer service administrators who might be seeking a change…

Reporting to the Customer Services and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description

Responsibilities will include but are not limited to :

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, and supporting the greater team in general. REF8423

Qualifications

To be considered for this role you will have :

Medilaw offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information

Why join us?

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Wellness and Fitness Services

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