Ict Service Delivery Support Officer, Information

Location : Barton, ACT

Application Closing Date : Sunday,13 October 2024

• by 11 : 30pm AEDT
• Classification

APS Level 6 ($94,715 - $106,438)

Ongoing and non-ongoing (for an initial period of up to 12 months)

Where a non-ongoing specified term is offered, this would be for an initial period of up to 12 months, with possibility of extension up to a maximum period of two years.

A non-ongoing offer may result in conversion to an ongoing offer of employment, however this must occur within 18 months from the opening date of this advertisement.

At PM&C we recognise the broad benefits of offering flexibility in how, when and where work is performed. We consider flexibility first from a starting position of 'how can we make this work?' and consider individual circumstances and operational requirements in making genuine attempts to establish mutually beneficial arrangements. Please reach out to the contact officer if you would like to explore what flexibility might look like for you, such as part time work, variable start and finish times or working from home.

The IT Service Management (ITSM) team are responsible for ensuring that all teams involved in the support of technology at Prime Minister and Cabinet (PM&C) are empowered using the ITIL framework to deliver customer focused, trusted and reliable ICT services.

The ICT Service Delivery Support Officer plays a critical role in supporting the Assistant Director of ITSM in driving the effective execution and governance of IT Service Management processes. This role focuses on supporting key areas such as Incident Management, Problem Management, Change Management, Knowledge Management and Continuous Service Improvement (CSI). The officer will ensure that the service delivery is efficient, compliant with governance standards, and aligned with the Branch strategy and business needs.

Key responsibilities :

Negative Vetting Level 1 (Secret)