Service Design Analyst

Seeking for Service Design Analyst to work in support of various Cyber projects within an integrated workforce.

As a Service Design Analyst, you will develop services based on evidence of user needs and organisational outcomes.

Indicative duties include, but are not limited to :

• Design of new or changed service solutions
• Ensuring new or upgraded services, systems and infrastructure receive a comprehensive Service Design incorporating processes, support structure, reporting and service capabilities
• Updating and configuring Service management systems and tools.
• Key knowledge or experience areas include
• A minimum of two years experience in Service Architecture or Service Design with exposure to technology architectures and management systems
• ICT Processes, roles and capabilities
• Measurement methods and metrics.
• A minimum of two years of experience in Service Architecture / Service Design.
• Experience in Business Analysis or Solution Analysis with demonstrable record of success and achievement.
• Knowledge of Agile and Waterfall project methodologies.
• Minimum training requirement of ITIL v3 / v4 foundation.
• Desirable
• Experience with one or more IT Service Management tools / backend IT systems
• Service Design Intermediate / Managing Professional ITIL v3 / v4
• Note : To be considered for this role you mus have a valid NV1 clearance
• Job Types
• Full-time, Contract

Contract length : 24 months

Pay : $80.00 - $100.00 per hour

Schedule :