Applications Support Analyst

The Application Support Analyst will be responsible for efficiently overseeing and administering council’s corporate applications and business systems.

Working in a customer focussed IT team, this position also engages with the council business units; acts as a trusted advisor by providing sound professional advice; assists in introducing, developing, and enhancing business applications, integrations, and related processes.

• Permanent, full time
• Salary Circa : $97k- $105k per annum + superannuation
• Located in Preston, close to public transport

About Darebin City Council

Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

Your passion for technology will support the Council to achieve a customer centric culture. You will play a vital role in maintaining and enhancing IT applications across the Council.

This position will appeal to team players; you will interact with staff and vendors to improve, progress, and evolve the IT applications to meet the Council and customer needs through technology enablement and continuous improvement.

Reporting to Team leader Applications, the primary purpose of the Applications Support Analyst is to design, develop, support, and promote Council's core systems and applications and enhance the organisation's application systems in accordance with organisational strategies.

Duties Include

• Develop, maintain, and support the Council's IT systems including the integration of these products into other IT applications.
• Coordinate the lifecycle maintenance of the Council's IT systems including related system upgrades, development enhancements, user acceptance testing, deployment, and support.
• Work closely with the business to review and improve processes.
• Assist in leading core systems and applications projects identified in the unit's business plan.
• Assist in the development of user manuals to support the effective use of Council's IT Applications including appropriate processes and procedures.

Skills & Experience

• Working knowledge of SQL Databases, Querying, Stored, Backup and Restore procedures.
• Skills and experience to undertake level 2 and 3 support of business-critical applications
• Demonstrated experience with applications and systems integration platforms.

Culture

Darebin is home to one of the largest, most diverse communities in Victoria in terms of cultures, language (more than 118 languages are spoken), religions, socio-economic background, employment status, occupation, and housing needs. You will work for an organisation that proudly values social inclusion, sustainability, engagement, and service excellence.

Benefits

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition, and reward program - Appreciate Great and a variety of generous paid and unpaid leave options

How to Apply

Darebin values diversity and encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

We are also happy to adjust our recruitment process to support your accessibility needs.

To apply, please include your resume and within your application, specifically address the Key Selection (KSC) contained in the position description. We look forward to receiving your application.

Contact Sri Chikoti, Team Leader Applications, on 03 8470 8989

if you have any questions about the position not covered in the position description.

Applications close on Wednesday, 9 July 2025 by 11.30 pm.

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

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