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Applications Support Analyst- Engie Retail

Applications Support Analyst- Engie Retail

Engie (Australia Retail)Melbourne, Australia
1 day ago
Job description

Requisition ID : 36883- Location : Southbank, AU, 3006- Power the future, together with ENGIE!

  • Join our ENGIE Retail business!
  • Hybrid & located at our Freshwater Place offices in Southbank

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams' efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

  • Zero. You may think it's nothing, but to us at ENGIEzero is everything!_
  • The opportunity
  • Our retail energy business is at the forefront of low-carbon products, services and technologies, which help Australian households manage their energy bills and emissions.

    Due to an internal move, we have a wonderful opportunity, for an Application Support Analyst to join our Application Support team in ENGIE Retail. You will report to the Applications Support Lead, ENGIE Retail, and work closely with various internal and external stakeholders.

    Your success in this role will leverage excellent knowledge of ITIL and a passion for solving problems with an ability to prioritise. You will be proactive and possess a positive attitude.

    Responsibilities will include :

  • Track and document incidents, requests, and resolutions through the ticketing system
  • Work with IT support teams and vendors to resolve critical incidents and service disruptions
  • Lead incident investigations and implement work-arounds and solutions
  • Be prepared to participate in a 24 / 7 roster with regard to incidents raised outside of business hours (1 week in every 8 weeks roster)
  • Participate in the testing of new releases and updates to identify potential issues before production deployment
  • About you :

  • Experienced working with ITIL
  • Experienced working with customer service management and service desk platforms
  • A high degree of analytical and problem-solving skills
  • A high level of time management
  • Hybrid working environment
  • Next Steps
  • All applicants must have unlimited rights to work in Australia.

  • Business Unit : GBU Flexible Gen & Retail- Division : Global B2C Supply - Australia B2C - One Supply- Legal Entity : ENGIE (AUSTRALIA RETAIL)- Contract Type : Permanent- Job Type : Full - Time- Professional Experience : Skilled ( >
  • 3 experience

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