Jobs in Melbourne c b d, australia

Exciting opportunity exists for a Senior Adviser to join the Victorian Government's biggest shared service operation. The Common Corporate Support Branch (CCSB) provides corporate services and associated systems to the Department of Families, Fairness and Housing (DFFH) and the Department of Health (DH) under a shared services arrangement. While we're administratively housed within the Department of Health, CCSB forms part of the corporate services delivery capability of both departments. The position will work closely with staff across DFFH and DH to lift awareness and capability of the suite of available corporate systems, services and policies. Accountable to the Manager Workplace Tools, Advice and Support, you will collaborate with colleagues from across CCSB to meet the service requirements agreed with customers via the DFFH-DH Service Agreement and / or specific projects.

About the role :

• You will ensure all documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service are regularly updated according to their own monitoring and reporting of service levels, staff and customer feedback, and will be responsible for the provision of all required reporting for each service.
• You will lead through change and to drive and implement initiatives and efficiencies that will improve the delivery of services across the department and positively impact the customer service expectation of the department's employees.
• The work is fast paced and would suit an individual who is able to achieve results whilst responding to a rapidly changing environment.

How you'll make a difference :

To learn more please click ‘Apply' to view the Position Description.

What we offer :

How to apply :

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians.

All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at . For more information on our commitment to inclusion and diversity see .

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence, in line with our .

The Jobs and Skills Exchange (JSE) Recruitment Policy allows for priority consideration for employees who apply through the Jobs Skills Exchange (JSE) jobs board platform. As such, these employees are strongly encouraged to submit their application through the JSE.