Jobs in Sydney, aus
Last updated: 14 days ago
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
With a strong ongoing portfolio for transport planning in NSW, Arup ...Show moreLast updated: 14 days ago
This team knows a thing or two about Real Estate! With a goal set to be a number one office in Sydney, this is a group of motivated individuals who constantly lead the way when it comes to technolo...Show moreLast updated: 30+ days ago
Take the lead on projects from early concept creation to delivery.Enjoy stability in your role by joining a studio with strong project pipeline.
Enjoy a healthy work life balance with working from h...Show moreLast updated: 30+ days ago
Immediate Start | 10-month Max Term Contract.Based in either Sydney or Melbourne.Hybrid office / work-from-home environment.
Perpetual Group is an ASX-listed company (ASX : PPT) headquartered in Sydney,...Show moreLast updated: 30+ days ago
The Project Support Officer is a member of the Data Futures team in the PSC Performance and Insights Branch and plays a key role in the project governance, coordination and support of branch projec...Show moreLast updated: 30+ days ago
CLOUD BASED TECHNOLOGY STRATEGIST .The Cloud Based Technology Strategist role offers a unique opportunity to engage with cutting-edge technology and innovative solutions.
This position impacts custo...Show moreLast updated: 30+ days ago
Are you a recent graduate with a degree in Mechanical, Electrical or Electronic Engineering? Do you have a passion for hands-on work and a keen interest in facilities maintenance? If so, we want to...Show moreLast updated: 30+ days ago
Argus Advisory is a TransUnion Company and the leading provider of analytics, information and solutions to financial services providers to help them grow their businesses.We help clients maximize t...Show moreLast updated: 30+ days ago
Senior Service Desk Manager
SingtelSydney, Australia At Optus, we don’t sit back and let the future happen to us - we’re out there making it.By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for a...Show moreLast updated: 30+ days ago
Client Service Executive, Produced
CHUBBSydney, New South Wales, Australia Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace.We support applications from all members of our community and equitable access to our employment opportunities...Show moreLast updated: 30+ days ago
Traffic Engineer
ArupSydney, NSW, AUFull-time
Junior Property Manager | Ryde Area
Gough Recruitment AUSydney, AUFull-time
Senior Interior Designer
Ivory GroupSydneyA$120,000.00–A$140,000.00 yearly
Data Analyst, Separation – People & Culture
PerpetualSydneyFull-time
Batcher in Charge - Concrete in various locations
BoralSydney, AU We’re excited to present multiple Batcher in Charge positions from Chinderah to Upper Coomera.In this key role, you'll be central to our production process, ensuring we meet manufacturing costs and...Show moreLast updated: 30+ days ago
Crew Member - Elizabeth St
Hungry JacksElizabeth Street, AUS We are on the lookout for enthusiastic people who want to engage in awesome teamwork and are ready, willing, and able to learn new skills.
What’s great about working at Hungry Jack’s?.We offer on-th...Show moreLast updated: 30+ days ago
Financial Controller
MicrosoftSydney, New South Wales, Australia The ANZ MCAPS Finance team is a strategic partner to Microsoft's diverse businesses, providing insights, analysis and guidance for financial and operational decisions.
Land the company vision around...Show moreLast updated: 30+ days ago
Project Support Officer, Data Futures
Public Service CommissionSydney NSW, AU, AUA$93,295.00–A$102,941.00 yearly
Channel Partnership Manager
Impact tech IncSydney Working together enables us to grow rapidly, win, and serve the largest brands in the world.We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of...Show moreLast updated: 30+ days ago
Technical Lead
Suncorp GroupSydney Provide technical leadership to our Insurance Technology function.Work across various Suncorp Insurance brands including AAMI, GIO, Shannon's.
Brisbane, Sydney, or Melbourne location with hybrid wor...Show moreLast updated: 30+ days ago
Hospital Specialist Representative - NSW South / ACT - Cardiovascular
EP HealthcareSydney Our client is a leading global pharmaceutical company.Their strong market position is achieved through the promotion of a diverse and successful product portfolio and an innovative and exciting ran...Show moreLast updated: 30+ days ago
Commercial Litigation Lawyer
Burgess Paluch Legal RecruitmentSydney Commercial Litigation lawyer at the 2-8 year level .Corporations as well as Directors & Officers in securities claims and class actions, general corporate / financial services disputes; Regulatory in...Show moreLast updated: 30+ days ago
Senior Full Stack PHP Laravel API Developer with Docker Experience
Remote StaffSydney, NSW, AU Senior Full Stack PHP Laravel API Developer with Docker Experience.Monday-Friday 9 : 00 PM – 6 : 00 AM Manila (Tentative).
Manage your time efficiently and enjoy work-life balance.We’ve helped more than...Show moreLast updated: 30+ days ago
Cloud Based Technology Strategist
Impact Solutions, IncSydney, NSW, USA$175,000.00–A$200,000.00 yearly
Director of Retail Consulting
Focal SystemsSydney, Australia Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal’s impact.
Reporting to the VP of Customer Success, the Director of Retail Co...Show moreLast updated: 30+ days ago
Sales & Customer Service Leader
Agricultural AppointmentsSydney, NSW, AU Our client, a distinguished provider of agricultural products based in Toowoomba, and is seeking a driven and results-oriented Sales & Customer Service Leader to drive their sales growth and elevat...Show moreLast updated: 30+ days ago
Electrical Graduate Engineer
PFD Food ServicesSydneyFull-time
Analytics Relationship Manager
TransUnion LLCSydneyFull-time
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Senior Service Desk Manager
SingtelSydney, Australia30+ days ago
Job descriptionStrong technical knowledge and highly developed communication and presentation skills. Be available 24 by 7 as required for customers and management for the resolution of major issues. Solid understanding of Service provider and Global telecommunication standards. Ability to manage a team of approximately 14 people with diverse skills & responsibilities. Solid ability to identify and lead key Service Improvement Programs, Problem Management initiatives, and engage in transformation programs to drive improvement to the service provided. Ability to collaborate with senior partners at CEO / CTO / CIO level including influencing and presenting. 3 days in the office, 2 days remote – with flexible hours to suit! Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus people have access to resources, webinars and support via the ‘Parents at Work portal’ Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through one of our colleague-led volunteer groups : Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office Two easy travel options to Sydney Campus : Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
The Senior Service Desk Manager is a pivotal leadership role in Customer Service, dedicated to delivering an exceptional assurance experience to both Australian and International service providers for a portfolio of Carrier Grade telecommunication products. This role demands a high level of technical expertise, service management, and people management skills, all honed through extensive experience in telecommunications (or service desk) operations and management.
The day to day
- Provide an excellent client experience – industry leading.
- Achieve global standard targets via robust strategy & technology available in the current industry.
- Manage escalations on behalf of customers during and outside of business hours.
- Support a wide range of carrier-grade products.
- Lead operational projects and continuous improvement initiatives to drive operational excellence for services delivered to the customer.
- Deliver ongoing improvements in key operational metrics for the customers including repeat incidents, financial penalties, and mean time to restore.
- Effectively manage risks and issues for the customer’s services.
- Establish and maintain strong customer engagement and relationships with key internal collaborators and clients.
- Provide strong leadership including mentoring and coaching to staff and key stakeholders within the matrix organisation supporting the customer.
Why you are our next Senior Service Desk Manager
What’s in it for you?
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!