Customer Service Officer

Overview

Job Title : Customer Service Officer

Job Description : Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits. Join the Concentrix Robina Team – Where Purpose Meets Passion!

Start date : 22nd of September 2025

Hours : Monday to Friday, 8AM–8PM (rotating roster, daylight savings applies)

Training : 4 weeks of paid, hands-on training to set you up for success

Pay : $28.12 / hr + 12% super + penalty rates ($62,232 per annum)

Location : Full-time onsite at our buzzing Robina delivery centre (right next to Robina Town Centre!)

We’re on the lookout for Customer Service Specialists who want to be part of a team that’s transforming the superannuation experience, one conversation at a time. You’ll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.

Key Details :

First point of contact for customer service and account management

Ability to understand individual customer needs and deliver a personalised experience

Support customers through multiple channels. Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails

Work across systems and knowledge base to successfully address customer enquiries

Maintain strict confidentiality while dealing with personal and sensitive information

Who are you?

You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!

Able to demonstrate empathy and understanding of customer emotions and situations.

Tech-savvy and confident using multiple programs & systems

Passionate about customer service and an excellent communicator

Eager to meet targets and KPI’s.

Inquisitive and enjoy problem-solving

Ability to adapt in a fast paced work environment

What’s in it for you?

Permanent employment with career progression

Exclusive perks and partnership discounts with well-known brands

Supportive team environment

Free Parking & Vibrant office in central Robina

Reward and recognition initiatives

Free Employee Assistance Program (EAP) for you and your family

An exciting role in an award-winning workplace

APPLY NOW! and embark on a rewarding career journey with us at Concentrix!

• Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location : AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements :

Time Type :

Full time

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