Operational Risk Manager

Join our agile team as an Operational Risk Manager, where you’ll play a critical role in embedding and maintaining operational risk practices across the COO division. You’ll support the implementation and enhancement of HCF’s Enterprise and Operational Risk Management Frameworks, working closely with divisional leaders to promote a strong risk culture and ensure compliance with internal policies and external regulations.Key Responsibilities

• Conduct Line 1 controls assurance activities, including documentation review and escalation of control failures.
• Lead operational risk training and awareness campaigns across the COO Group.
• Maintain and update Critical Process Risk Registers (CPRRs).
• Oversee incident management processes, ensuring accurate recording and root cause analysis.
• Support risk assessments for onboarding and management of Material Service Providers (MSPs).
• Review and update critical process models and resource maps.
• Design and operationalise the Operational Risk in Change Standard.
• Prepare and deliver operational risk reporting for EARCC and Board.

Essential Skills & Experience

Desirable

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not‑for‑profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

Culture & Benefits

Next Steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF we review applications as they are submitted and may have filled the role prior to the job closing date.

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