Senior ICT Support Officer | PSC097

Overview

A great lifestyle in a treasured environment, this is life at PSC!

The opportunity

As a newly created position within the structure, our team in ICT Operations are seeking an experienced Senior ICT Support Officer to provide remote and on-site technical support for our end users.

It’s an exciting time to be joining our ICT team, following the roll-out and implementation of Microsoft 365. Reporting directly to the ICT Support Team Leader, your role as Senior ICT Support Officer is to provide a high level of support to our customers with regard to escalated requests for break / fix services in the ServiceDesk request management system.

• This is a permanent opportunity – working full-time 35 hours / week + access to a flexible working arrangement
• Base Salary Range : $77,355 to $91,003 pa based on 35 hours / week + 12% superannuation + $2,464 retention allowance
• You will be working from PSC Administration Building, Raymond Terrace

Some of the key responsibilities within this role are listed below however you can view the full list here – view the position description.

We’re all about putting the right people, in the right role!

Here’s what we’re looking for :

Virtual server hosting environments

This is life at PSC!

Enough about us, we want to hear about you!

Ready to Apply? Here’s what you need to know

Applications Close : Midnight, Sunday, 16 November 2025

Interviews : please note; interviews are set to be held on Wednesday, 19 November 2025.

Contact : Amy Reynolds, Chief Technical Officer, on (02) 4988 0515.

For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’

To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values

We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant

We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment

Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care

We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together

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