National Leasing Manager, LIV

Overview

As National Leasing Manager, LIV, you will be responsible for achieving forecast leasing, occupancy and retention targets for the LIV, Build to Rent Portfolio in line with property budgets, strategic asset plans and business plans. This role is accountable for delivering all leasing services under the Property Management Agreement (PMA), managing the leasing team, leading leasing outcomes, ensuring legislative compliance and contributing to on-site marketing strategies and activities.

Responsibilities

• Manage a centralised leasing team responsible for delivering leasing and revenue targets across the LIV Portfolio.
• Work with the Portfolio Manager to develop revenue forecasts including occupancy and lease up assumptions, retention strategies and lease renewal programs based on market trends and condition.
• Provide regular research on marketing conditions in the markets LIV operates and leverage this knowledge to set strategic direction for each asset.
• Responsible for appropriate pricing across the platform working with the LIV Analyst, Portfolio Manager and Funds Management teams to ensure alignment with overarching strategies.
• Lead the development of a dynamic pricing model for existing assets and future developments with ability to contribute to pricing for new business opportunities.
• Implement leasing and revenue strategies including strategic asset plans and business plan.
• Maximise revenue through lead management and lease conversion.
• Identifying and converting business opportunities as the first point of contact for customers and providing a smooth customer experience and hand over to the property management team.
• Lead site inspections with stakeholders. Regularly review and implement improvements to site inspections by tailoring tours to suit varied audiences, as well as ensure all team members are trained and deliver this consistently.
• Establish expert knowledge of the property, services and surrounding location, to maximise opportunities and tailor strategies to different audiences.
• Consistently engage with the local community and potential business relationships, to identify opportunities which drive forecast revenue outcomes.
• Maximise resident retention through customer relations management and active engagement in line with business processes.
• Identify new business opportunities through regular sales calls, local community engagements, as well as effectively communicating with the property and wider team.
• Actively engage with residents to gain feedback and promptly share with the team to ensure a first-class product and service is delivered.
• Identify opportunities for team development and performance management, providing prompt and effective feedback.
• Identify and support a culture of continuous improvement of processes and procedures across platform operations.
• Assist with projects, or undertaking additional duties as reasonably required.
• Adhering to LIVs customer experience guidelines and providing timely responses to feedback received through all mediums.

Your point of difference

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.

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