Service Coordinator HYBRID — PERMANENT - FULL TIMESYDNEY, BRISBANE, MELBOURNE

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us :

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team.

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https : / / homemadesupport.com.au /

About the role

As a Service Coordinator, you'll play a key operational role in connecting clients with the right supports and services to meet their needs.

Working closely with our Customer Support, Onboarding, Support Partner, Clinical, and Service Coordination teams, you'll bring each new client's care plan to life - coordinating service delivery, engaging quality providers, and ensuring a smooth activation of care.

You’ll be the connection point that makes care happen - coordinating services, engaging providers, and ensuring each client's supports are delivered seamlessly

Key Responsibilities

Service Setup and Coordination

Create and configure new client accounts

• Review client information, assessments, and care plans to understand service requirements
• Coordinate the setup of in-home and clinical services in line with approved care plans
• Post and manage job opportunities, review provider availability, and facilitate referrals to suitable workers and agencies
• Liaise with providers to confirm schedules, rates, and service details
• Ensure bookings, confirmations, and provider information are accurately recorded
• Support continuity of care by managing service updates and rescheduling as needed

Client and Provider Liaison

Act as a consistent and professional point of contact for clients, families, and providers

Quality, Compliance and Administration

Ensure all coordination activity complies with the Aged Care Act, Aged Care Quality Standards, and HomeMade policies

Collaboration and Continuous Improvement

Work collaboratively with Support Partners and Clinical teams to ensure care delivery meets assessed needs

Your Skills and Expertise

Excellent communication skills - warm, clear, and professional

Preferred Background :

Experience in service coordination or rostering within aged care, disability, or community services

The values we live by

Put People First 🫶🏼

People and relationships matter most.

Foster Freedom 🪁

Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.

Do The Right Thing 💖

Be fair, honest, open, ethical, and transparent.

Be Bold 💡

With a vision to imagine and create a brighter future.

Our benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days 🌴

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

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