Night Guest Service Agent

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organization offering boundless opportunities to thrive and succeed.

Job Description

Oaks Brisbane on Felix Suites are looking for a full‑time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you. From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll guide them through their stay, from smooth check‑ins and check‑outs to sharing local tips on attractions and eateries, leaving a lasting impression with superb customer service and positive energy.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Shift Details

Hourly Rates (excluding superannuation)

Monday – Friday : $26.70 per hour + penalty rates

Saturday : $33.38 per hour + penalty rates

Sunday : $40.05 per hour + penalty rates

Qualifications

Benefits

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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