Customer Service Representative

Purpose :

Positions holders are responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and / or non-technical customer service.

• Processing orders from customers and resolving complaints -Advising customers on product shortages, expected delivery dates, price changes, etc.
• Acting as liaison between customers, production and distribution departments.
• Raising invoices, chasing payments and first line point of contact for issues with invoice payments (including cash recovery).

Accountability Level :

Entry level professionals or highly experienced operations / technical / support Jobs. Typically completed higher education / qualification or requires expert technical operational knowledge of procedures and tools obtained through extensive work experience. First point of escalation for non-routine situations. Provides assistance and training to lower level employees.

Key Responsibilities :

Typical Experience :

University Degree / Specialised Diploma / Vocational Training

About Aggreko

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.