Account Manager

Splend was created to give people from all walks of life the freedom to earn an income through driving. We're looking for ambitious people, ready to join our journey and make a difference in people's lives.

We take great price in our teams, who are as diverse as our members. We're an industry-leading company looking for ambitious people who want to help define the future.

• Responsibilities and Duties
• Be the go to person in our ACT business, helping set the strategy and deliver on business objectives across the region
• Work with both the operations and sales business units to assist in developing business plans to achieve growth targets
• Provide structured feedback around competitors, market and industry trends to assist in developing strategies to support the growth of your state and member base.
• Obtain customer feedback and suggest appropriate product and process revisions
• Coordinate with operations, sales and marketing business units in product development activities
• Provide support for marketing collaterals, advertising materials, marketing campaigns, members event and other promotional activities
• Take ownership and responsibility for moving a customer through the sales funnel by working closely with the national phone sales team to ensure an outcome is reached for each customer and each interaction
• Address any customer issues and concerns in a timely fashion to ensure customer satisfaction
• Stay up-to date with product knowledge, business flow, sales process, and market dynamic.
• Conduct customer pipeline reviews weekly / monthly to ensure no leakage points or missed customer opportunities during the sales process and ensuring each lead / customer interaction reached an outcome
• Educating customers on ways to run a successful Rideshare career. Mentorship and driver training / coaching
• Have a working knowledge and all required systems and platforms such as CRM and billing systems
• Provide insight and commentary to weekly and monthly reporting metrics
• Escalating member enquiries to different teams & departments where required
• Complaint and conflict resolution when required
• What you will bring
• Strategic thinking with an ability to multitask
• Best in class customer service
• Meticulous attention to detail
• Exceptional communication skills, both verbal, listening and written
• Ability to persuasively present products, understand customer needs, handle objections and close sales
• Co-operate and support other team members and the manager to achieve common goals
• What our People are enjoying

A competitive salary, fantastic colleagues and working towards a noble vision and mission; these are just some of the reasons our talented team choose to work at Splend. We are continually improving our benefits, but below you can find an overview of the benefits we offer right now.

Birthday day off, on us!

Employee Assistance Program

Opportunity to take part in the employee share program