Call Centre Agent

Mazda Australia Pty Ltd provided pay range

This range is provided by Mazda Australia Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$70,000.00 / yr - A$74,306.00 / yr

Are you passionate about delivering exceptional customer service and problem-solving? At Mazda Australia, we’re looking for a Customer Service Champion to join our dedicated team and help us create seamless experiences for our valued customers.

About the role :

As a Customer Centre Agent, you will be the first point of contact for customer inquiries via our 1800 phone line. You’ll play a pivotal role in resolving technical and service-related queries, assisting dealerships, and ensuring our customers feel supported at every step.

This role involves managing diverse customer cases, conducting research, liaising with dealers and external parties, and ensuring timely resolutions that align with Mazda’s commitment to excellence.

This position requires a full-time, in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and web channels.
• Manage and resolve minor service or technical issues in collaboration with dealerships and internal teams.
• Assist with the National Customer Care (NCC) loan vehicle program.
• Investigate and address customer concerns identified through letters and surveys.
• Ensure compliance with Mazda policies, procedures, and relevant legislation.
• Proactively support initiatives like the Early Alert program to prevent potential complaints

About you :

To succeed in this role, you’ll bring experience in customer service with a focus on resolving complex inquiries, along with a good understanding of how motor vehicles work—or a willingness to learn.

Exceptional communication and interpersonal skills are essential, enabling you to build strong relationships with customers, dealers, and suppliers. You’ll also need to be analytical, organized, and a skilled problem-solver who can manage competing priorities effectively.

Proficiency in Microsoft Word, Excel, Outlook, and other IT systems is required to perform the role successfully.

About Mazda Australia :

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

If you’re ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity!

Application and Selection Process :

We value attitudes, behaviours, and values that align with Mazda Australia’s culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment.

We thank you for your application, please note only shortlisted and candidates with full working rights in Australia will be contacted.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Motor Vehicle Manufacturing and Telephone Call Centers

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