Operations Manager

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As the Operations Manager – Support Coordination at MyIntegra, you will report to the CEO and work in in partnership with the General Manager : Support Coordination Clinical Practice, to provide leadership for the delivery of a highly efficient Support Coordination service. You will ensure that MyIntegra delivers a high-quality service that facilitates positive client outcomes, whilst operating sustainably. You will also help prepare MyIntegra for the transition to NDIS Navigation.

Key Responsibilities

• Operational Excellence : Develop and implement strategies to assess and enhance process efficiencies, with an emphasis on optimising caseload management and refining the measurement and reporting of key performance indicators (KPIs),
• Workforce Management : Day to day management of a best-in-class administration team, reporting on performance and customer trends and satisfaction,
• Quality and Compliance : Stay updated on legislative and regulatory reforms, industry trends, and sector developments for business planning and organisational response. Foster a culture of continuous improvement organisational development across service areas.
• And much more

About You

We Offer

About MyIntegra

MyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise the impact of their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO 9001 certification. We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Health and Human Services

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