Team Leader

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our culture is one that welcomes all and we embrace flexibility and diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA's purpose. We are positively engaged, we value each other's contributions, and we share our successes and learnings for the benefit of the community we serve.

We need to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.

For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA

• About the opportunity

As the Team Leader within Revenue SA, this role will see you provide operational support to the contact centre team. You will be required to support Contact Centre Manager, including staff supervision, coordinating efficient operations and organising resources through weekly schedules. The successful incumbent will be required to motivate and support the team, able to manage changing priorities, train and develop assigned staff, whilst ensuring customer and staff interactions are optimal in a fluctuating environment.

• About you
• Lead and guide multifunctional customer service teams, assisting them in achieving performance outcomes and duties, whilst being focused on team targets.
• Motivate and encourage staff, develop and supervise their team on a regular basis to ensure agreed targets are met.
• Accountable for human resource allocation through weekly rostering, managing absenteeism requests and assisting with plans to support any behavioural or performance concerns.
• Work with internal and external stakeholders to facilitate training and execute plans to ensure all staff have access to regular training and development necessary for the provision of a high standard of service.
• Supervise and co-ordinate the work of others and ensure outcomes meet required standards.
• Develop, implement and review associated policies, procedures, systems and training programs
• Identify key issues, and at times develop clear, concise written reports with logical conclusions and recommendations.

To be successful you will be / have :

• Demonstrated ability in working effectively under mínimal supervision and communicate effectively in both written and verbal form with Senior Management, staff and other stakeholders.
• Experience in providing and coordinating customer service delivery in a demanding environment including supervising, supporting, training and motivating staff in a diverse workforce, to achieve required outcomes.
• Display initiative, motivation, and ability to set and achieve goals through planning and strategies while at times, working under considerable pressure.
• Interpret legislation and experience in development and implementation of policies, procedures and / or training programs.
• Deal effectively with conflict resolution, supervise and co-ordinate work requirements and ensure outcomes meet required standards.
• Tertiary qualification in Business, Commerce, Management or related discipline will be highly desirable.
• What we offer
• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program
• For a confidential discussion about the role please contact

Name : Jon Abraham

Title : Senior Manager, Customer and Payment Strategies

Tel : 0409 191 119

• Application Instructions
• Applications close
• 07 / 11 / 2024 11 : 45 PM