Middle Office Aro Regional Support

Who we are looking for

What you will be responsible for

As an ARO you will

• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
• Engage with tools and operations teams to address failure patterns and incidents.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Engage with tools and operations teams to address failure patterns and incidents.
• Identify areas for automation in order to reduce manual operational work
• Participate in the 24x7 support coverage as needed
• Work with upstream and downstream teams to identify service flows and identify improvement opportunities
• Drive deliverables to meet SLAs and mitigate Client impact
• Design and develop automation / self-healing and resiliency patterns
• Monitor, troubleshoot and resolve issues with the Application across Client environments
• Timely engagement of required teams on Incident call
• Respond to user issues, working with the Development team or external support teams for the resolution
• Work with Technical team members to identify and implement automated process improvements using appropriate scripting utilities
• Collaborate with Dev / L4s on incident / issue triages and release / change review meetings
• Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors.
• Strong communication skills while collaborating across various departments in providing clear, regular updates related to issues

Technology Skillset

Additional Skills

What we value

These skills will help you succeed in this role

Education & Preferred Qualifications

Additional requirements

Travel up to 25% may be required

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.