Workforce Analyst

Job Function : Workforce Management

• Date Posted : 2 May 2025
• Job Requisition ID : 2173
• Work in a supportive and collaborative team environment in the emergency services sector
• Impactful role supporting TZV's operational workforce to serve the Victorian community
• Permanent, full-time role with hybrid work arrangements, based in Burwood East
• About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Workforce Analyst is a key and active participant of the Emergency Communication Services (ECS) team.

The goal of the function is to provide operational management and information reporting, workforce management, demand and performance forecasting, continuous quality improvement functions and end user education.

The main purpose of the role is to provide timely and accurate workforce planning and rostering for both emergency and non-emergency services, ensuring that TZV achieves optimal utilisation of its operational staff across all centres as far as practicable. This includes conducting demand and performance forecasting and ensuring the continuous improvement of workforce management processes to support efficient service delivery.

Day to day responsibilities include :

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including :