Jobs in Australia

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.

We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.

Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems?

Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.

We are Azure Customer Experience Engineering – a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset.

As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform / support improvement needs for customers.

In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• Experience : 6+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues / situations and driving technical resolution across cross-functional organizations. At least 2+ yrs. of cloud experience.
• Excellent Communication : Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
• Customer Obsession : Passion for customers and focus on delivering the right customer experience.
• Growth Mindset : Openness and ability to learn new skills and technologies in a fast-paced environment.
• Technical Skills : Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following : Core IaaS : Compute, Storage, Networking, High AvailabilityData Platform and Bigdata : SQL Server, Azure SQL DB, HDInsight / Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data BricksAzure PaaS Services : Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.Identity and Authentication : SSO / Federation, AD / Azure AD, ADFS, etc.Preferred but not required : Cosmos DB, Azure Kubernetes ServiceExperience in one or more automation languages (PowerShell, Python, C#, Open Source)#AZCXP #AZCXPACE #ACES500 #AZCXPSUPPORT, #AzureCXP

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Technical Oriented –

Customer Solution Lifecycle Management –

Relationship / Experience Management –

Other duties as assigned.

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect