RMA Assistant (Registered Migration Agent Assistant)

RMA Assistant (Registered Migration Agent Assistant)

Growmore Immigration is a trusted Melbourne-based migration firm, providing expert guidance for skilled, sponsored, student, and family visas. With over 10 million online views and a proven track record, our registered migration professionals offer personalized consultations and seamless visa services. We specialize in visa monitoring and ensure clear communication throughout the migration journey. Growmore Immigration helps simplify your move to Australia.

The RMA Assistant is responsible for providing front-line administrative and client support to Registered Migration Agents (RMAs). This role focuses on managing client communications, handling reception and inquiries, preparing service agreements, and assisting in the client onboarding process — ensuring a professional and efficient experience from the first point of contact until the client signs up for services.

Key Responsibilities

• Manage front-desk reception duties, greeting clients and visitors in a professional and welcoming manner.
• Handle and direct incoming phone calls, emails, and walk-in inquiries.
• Provide general information about migration services and appointment availability (without offering migration advice).
• Schedule and confirm appointments for Registered Migration Agents.
• Maintain a courteous and client-focused reception environment.
• Prepare and format Service Agreements, ensuring accuracy and compliance with company procedures.
• Send Service Agreements to clients and follow up for signatures and payments.
• Assist RMAs by organising appointments, updating client contact details, and maintaining lead records.
• Manage communication between potential clients and the RMA to ensure smooth coordination prior to engagement.
• Conduct timely follow-ups with potential clients regarding consultations, pending decisions, and sign-up processes.
• Track and manage client leads through CRM or internal databases.
• Support the conversion of inquiries into signed clients through polite, professional engagement and clear communication.
• Maintain an organised record of client interactions and progress in the pre-engagement stage.
• Provide general administrative support to ensure efficient daily operations of the office.
• Coordinate with other staff to support smooth scheduling and workflow.
• Handle correspondence and assist in preparing basic client communication templates as required.
• Uphold confidentiality and professionalism in all dealings with clients and stakeholders.

Key Skills & Attributes

Qualifications & Experience

Personal Qualities

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