Customer Service Administration Officer - Rochedale

Join the tile industry leader within the Bunnings / Wesfarmers group

• Strong focus on order administration and customer support
• Fast-paced, dynamic collaborative team
• The role

We are looking for a skilled Customer Service Administration Officer to join our Residential Sales team. Based at our QLD Head office located in Rochedale you will serve as a point of contact for clients with queries about products, estimation of building materials, orders & deliveries and provide support for internal sales representatives.

• Key responsibilities
• Supporting the sales force with general administrative duties to help reach the team's objectives
• Interpretation of customer contracts, contract variations, and order paperwork
• Keep accurate client and project records
• Data entry and database maintenance
• Relationship management with both customers and suppliers
• Maintain internal team relationships
• Order management - maintaining accurate delivery dates and stock allocations
• Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
• Problem solving any on site issues that may arise and achieving timely resolutions
• Requirements for the role
• Be a customer service superstar!
• Possess high-level organisational skills and the ability to manage a number of projects at the same time
• Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
• Be confident, professional and have excellent interpersonal skills
• Have exceptional verbal and written communication skills
• Have strong problem-solving skills and a high level of initiative
• Be highly competent in Excel and other Microsoft suite products
• Previous experience in the building industry / with building products is highly sought after but not essential
• The Perks
• Be part of a market leader and nationally recognised company
• Attractive remuneration packages with incentives
• Employee assistance program (EAP)
• Training and development opportunities
• Exclusive employee discounts
• Fun and collaborative work environment
• 3pm finishes on Fridays!
• THE BEAUMONT TILES STORY

Beaumont Tiles is Australia's biggest retailer of tiles and bathroom ware with over 100 outlets across most states. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector.

This is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team then we would like to hear from you!

• Enjoy your work with Beaumont Tiles!