Key Account Manager

Our client, is a Global Freight Forwarder, providing supply chain solutions for thousands of companies daily. Providing optimised transportation and logistic solutions designed by our supply chain experts for almost 50 years.

• About the Role

Stellar Recruitment are currently seeking an experienced Key Account Manager to Manage and Develop Key Accounts within the organisation. This position is located in Perth, WA.

• Tasks and Responsibilities
• Establish and maintain an effective customer management plan that includes a formalised review structure and business plan for each assigned client
• Develop new business opportunities and continually seek to expand clients share of our customer's business
• Work pro-actively with their assigned key accounts to improve our customer's awareness of 'Value Add's'
• Assemble rate proposals and support Tender Management for all assigned key customers
• Maintain customer rate cards and organisational information in CargoWise One (CW1)
• Support operational stakeholders in developing IOP's & SOP's through your sound knowledge of customer requirements
• Conduct customer visits & arrange monthly and / or quarterly business reviews
• Engage with Senior Management and key stakeholders to ensure best-in-class customer service
• Maintain meaningful, transparent relationships with customers across multiple levels
• Identify, research, and work collaboratively with stakeholders to resolve customer issues
• Administration
• Assist with the account implementation along with the Manager.
• Ensure data is accurately recorded in company databases and systems (CargoWise and Dynamics).
• Ensures all quotations are created in CargoWise and Client rates are managed for auto rating.
• Report and analyse business results and targets / KPI.
• Ensure all customer details are maintained and kept up to date.
• Follow the Commercial Blueprint at all times.
• Support the Manager as and when required
• Skills & Experience
• Minimum 5 years' experience in International Freight Forwarding sales and Account Management / Customer Care
• Experience in managing and developing key Accounts
• Must possess minimum of 2 years of customer care experience