Treasury Client Support Analyst (Hybrid - Sydney)

Treasury Client Support Analyst (Hybrid - Sydney)

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Summary

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in London, Zurich, Sydney and Manila.

GTreasury is currently looking to hire a Treasury Client Support Analyst to join our growing global team. The role will act as the primary line of support for our treasury management software customers and play a critical role in bringing resolution to issues and questions in a quick and professional manner. In this role, you will work closely with other teams across the business, including our Technical Operations, Product Management, Sales & Account Management and Implementation teams to resolve issues and deliver solutions to the clients. As the last point of escalation before an issue is escalated to the Development Operations team for assistance, the Client Support Analyst role will provide you with unparalleled insights into the financial risk management practices of the region’s leading companies and allow for the practical application of your finance and treasury knowledge.

What You Will Do

• Act as Tier 1 support for all client related issues (both internal and external)
• Efficiently and competently troubleshoot and resolve issues in a timely manner
• Work with teams of Account Managers, Solutions Team members and TechOps if issues are complicated and require internal resources to resolve
• Become intimately familiar with how clients are set up using the client support handover documents as reference
• Manage RSA and Symantec credentials
• Troubleshooting Payment Format / Extract Issues
• Troubleshooting Connectivity Issues (both inbound and outbound)
• Troubleshooting Alliance Lite 2 Issues
• Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
• Performs other duties as assigned by immediate supervisor or upper management

Knowledge & Previous Experience

Personal Qualities

Education Requirements

What You Will Get

About GTreasury

GTreasury believes there is opportunity in complexity. We connect treasury and finance teams with industry-leading experts, technology solutions and untapped possibility. By simplifying complexity, teams can unleash their organization’s potential to gain strategic advantages and grow. GTreasury helps organizations reach that potential by connecting treasury and digital finance operations through a world-class SaaS treasury and risk management platform and integrated ecosystem where cash, debt, investments, and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals, and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury’s global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide.

At GTreasury / Hedge Trackers, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply!

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