Project Coordinator

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The Opportunity

Join us in this great Project Coordinator role based in either our Melbourne or Perth office, working within our Customer Delivery and Support team. Project Coordinator is responsible for managing the various component processes required to ensure the successful management of assurance requirements for small, medium and large-scale projects. Arriving from an internal request from the Assurance General Manager and Vocus Mission leads.

The Project Coordinator will collaborate with customers, partners, and internal stakeholders to develop timelines, assess risks, and oversee progress. Their goal is to ensure that all objectives and milestones are achieved on time. The projects will span various areas within the Assurance Portfolio

The Project Coordinator will be required to provide support to the customer assurance processes and continual improvements / initiatives related to product release, process improvement and system uplift.

What you'll be doing day-to-day

• Develop and manage all aspects of project engagement from planning, stakeholder relationships, communications, resourcing, change, risks, return on investment, sizing, and challenges.
• A high level of customer service is provided to Vocus customers through the project process.
• Create and maintain a high standard of professional project documentation - appropriate to the project's scale, complexity, and risk.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks / issues, and communication across leadership.
• Provide a single point of contact for project enquiries, creation, complications, and escalations.
• Support colleagues within the Project Management Team or Assurance, where appropriate.
• Support strategic managing processes creations, and system requirements for new product releases.
• Design, Present and Manage Business and Customer Improvement initiatives / opportunities.
• Act as a key Point of Contact for UAT and supporting Product Enablement.
• Design, Present and Manage Business and Customer Improvement initiatives / opportunities
• Other reporting requirements are based on Projects, although not limited to. Other duties, as required.

What you'll bring to this role

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy :

Working at Vocus is never just a job - it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's liv