Account Manager

About the Role

As Account Manager, TENA, you will manage a portfolio of Aged Care and Homecare customers to achieve business goals, while putting people at the heart of everything you do. You’ll build trusted relationships, deliver tailored solutions, and act as a true partner to our customers, supporting them with both practical knowledge and compassion.

You’ll be responsible for developing and implementing Sales Action Plans to drive growth, managing sales activities and the pipeline to achieve targets, retaining and growing key customer relationships, and identifying education and training needs while delivering support to ensure excellence in continence care.

What You Will Do :

Develop and implement Sales Action Plans for a defined territory.

Execute sales activities to achieve financial objectives and sales targets.

Apply the Sales Process consistently for identifying, managing, and implementing opportunities.

Support business retention and growth through effective Account Management.

Responsibly manage the sales pipeline to meet financial objectives.

Involve all business stakeholders to support product supply chain.

Strategically plan activities and allocate resources to maximize business benefit.

Prioritize customer-facing events and call activity to drive sales momentum and impact.

Who you are :

You will bring at least 2–3 years of account management or business development experience, including call planning, and be a motivated, positive individual ready to take initiative. Ideally, you’ll have a background in the health or medical industry; however, we’re open to candidates from various industries, provided you bring empathy and a strong focus on customer outcomes. You will also have :

Demonstrated ability to research, identify, and develop customer insights

An understanding of the Residential Aged Care and Homecare markets (desired but not essential)

A proven track record of sustainable and profitable sales delivery

A current influenza vaccination certificate to enable access to healthcare customer facilities

Proficiency in IT, including intermediate Microsoft Office skills and experience using and optimizing a CRM system

The ability to work collaboratively and cross-functionally across the business

Excellent interpersonal and communication skills

The ability to manage customer and industry events or conferences

A current driver’s license and access to your own vehicle

What We Can Offer You :

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment.

At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

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