Account Manager

Position Description

Position Title : Account Manager

Department : Sales

Reporting to : State Manager

Revision date

01.06.2024

Authorised by : HR Officer

Position Objectives :

The objectives of the Account Manager are to manage customer accounts, develop and maintain strong long-term relationships with customers and oversee sales. As an Account Manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.

Key Duties and Responsibilities

• Play an integral role in new business strategies and hold responsibility for the effective on-boarding of new clients.
• Responsible for the development and achievement of sales KPI which contains Sales revenue goal, active customer number and new customer number goal, etc.
• A strong focus on generating new business and onboarding new customers to maximise sales and constant growth by calls and emails.
• Maintain regular customer contact with prospects and customer contacts.
• Enter, track and update leads and prospects daily via CRM.
• Establish and build long-term business relationships resulting in completed sales.
• Identify prospect / customer need

Accountabilities

Key Skill Knowledge and Attributes

Outside of Hours Work Requirement for Sales Team

In alignment with Australia's right to disconnect laws, the Sales Team is generally expected to perform duties within standard working hours. However, due to the critical nature of the role and the need to ensure continuous client satisfaction and achievement of sales objectives, there are specific situations where work outside of standard hours may be required. These include :

We understand the importance of maintaining a healthy work-life balance. Therefore, while these situations may require additional effort outside of standard hours, we strive to ensure that such demands are balanced with your personal well-being. Your dedication to fulfilling these outside of hours commitments is valued and appreciated by the company.

Qualifications and Licencing Requirements