Aps3 Participant Support Officer

DFP Recruitment Perth are seeking a suitably experienced applicant that is looking to enter or try something new in the Federal Government sector with this amazing opportunity. This position is located in

• Midland
• on an 18 Month initial assignment with possible extension.

Please note, this opportunity is only available to

• Australian Citizens
• and who are able to obtain a baseline security clearance / clean police clearance (client will take you through the process upon being offered the position).

You will be working for DFP Recruitment and placed with the Client on a casual full time basis, this position cannot work from home and is based in the Midland office Monday to Friday, full time hours.

• About the Role

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to :

• Managing and resolving participant matters by actioning planning tasks as per the relevant Act.
• Providing counter / reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and / or referring customers to appropriate government or community services.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Business systems.
• About you

As the PSO, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.

To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a government setting.

• In addition, you will demonstrate the following skills and experience
• Advanced MS Office Suite
• Office Support / Administration (minimum of 2 years)
• Strong Customer Service experience
• Strong communication skills, both verbal and written
• Excellent interpersonal skills
• Strong organisational skills
• A high attention to detail
• Having a strong interest or previous experience with the Disability Sector would be an advantage.
• To Apply
• Please note there is a short turn around time on this position, so if you think you are suitable, don't hesitate to apply!

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