Manager - Client Services

About Us

Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

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Short Description :

I Short Description :

Infosys is seeking a Manager of Client Services (MCS) to lead and grow a substantial IT services business within the Mining sector in PerthWA

The ManagerClient Services is responsible for managing existing clients and acquiring new clients in the region. The MCS works together with their manager (Senior MCS / Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.

Roles and Responsibilities :

Develop and present proactive proposals to the clients / prospects in line with sector strategy

Engage the relevant internal Infosys teams and service lines team to developing solutions

Handle risks and issues related to the accounts including delivery oversight ensuring there is strong governance in place

Set and manage client expectations ensuring strong client satisfaction

Skills / Competencies :

Essential :

Tertiary Qualification in IT / Computer Science / related discipline.

Preferred :

Strong sales / relationship management / account management experience

Track record of interacting and building relationships with Headoff Executive and CXO level client contacts

Significant business development and project management experience

Significant experience in IT Services experience including strong Global Delivery Model experience

Ability to position industry insights as they pertain to client needs & requirements

Deeply understand their clients business challenges and provide thought leadership in addressing these issues

Experience in Technology Consulting for mining sector

Handson experience with proposal creation and leading proposal presentations

Strong leadership interpersonal communication and presentation skills

Wide variety of IT and business consulting engagement experience

Commercially savvy / understands contracts MSAs Multiple pricing models

Strong Negotiation skills

Additional Skills :

Excellent customer interfacing skills.

Excellent written and verbal communication skills.

Strong attention to detail and outstanding analytical and Problemsolving skills.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call. Alternatively you can include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1