Customer Service Officer

Customer Service Officer

Full-time Temporary

Join Our Team as a Customer Service Officer at Capital Linen Service!

Are you a detail-oriented professional with a passion for customer service and operational support? Do you thrive in a collaborative environment where your contributions make a real impact? If so, we have the perfect opportunity for you!

About Us

Capital Linen Service (CLS) is a commercial business unit within the ACT Government’s Transport Canberra and City Services Directorate. With over 40 years of experience, we provide high-quality linen hire and laundry services to more than 120 clients across Canberra and its surrounds. Our commitment to excellence and our vibrant team culture make CLS a great place to work.

The Role

As a Customer Service Officer , you will be a key member of our administration and production team, supporting the delivery of quality linen services. You’ll liaise with internal teams and customers, manage stock and logistics, and contribute to business reporting and administration.

Your responsibilities will include :

• Customer Service Excellence : Process orders, respond to inquiries, investigate concerns, and maintain customer profiles.
• Stock and Inventory Management : Conduct stock takes, monitor linen usage, and support product quality control.
• Business Analysis and Reporting : Generate reports using Excel, Word, and CLS IT systems to support decision-making.
• General Administration : Assist with invoicing, procurement, inventory monitoring, and other office operations.
• Logistics Support : Deliver linen to customers when required using CLS vehicles.

What We Offer

What You Need

Join Us!

If you’re ready to take on a rewarding role that supports essential services and contributes to a thriving team, apply now to become a part of Capital Linen Service.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility / Other Requirements :

Notes : This position is available to ACT Government officers and employees only. This is a temporary position available immediately for up to three months. Selection may be based on application and referee reports only.

How to Apply : In no more than two pages, please address the Professional / Technical / Behavioural skills found in the Position Description. Submit your application with a current curriculum vitae and contact details of two referees.

Applications should be submitted via the Apply Now button below.

Applicants should note that aJoint Selection Committee (JSC) established in accordance with the collective / enterprise agreement provisions will assess all applications for this position.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

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Note

This position is available to ACT Government officers and employees only. This is a temporary position available immediately for up to three months.

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