Retail Manager

Perth Detailing Centre is a leading business in the automotive industry, specializing in advanced detailing and vehicle protection services. We provide high-quality solutions in Paint Protection Film (PPF), ceramic coating, paint correction, and advanced vehicle cleaning processes. Our primary focus is to ensure every client receives an exceptional experience, backed by a professional and dedicated team.

We are seeking a skilled and experienced Retail Manager to oversee commercial operations and ensure excellence in the delivery of our specialised automotive protection and detailing services.

• Key Responsibilities
• Oversee the operations of specialised services, including Paint Protection Film (PPF), ceramic coating, paint correction, and advanced vehicle cleaning, ensuring high-quality outcomes and customer satisfaction.
• Develop and implement strategies to enhance the customer experience and maximise retention.
• Manage and coordinate the customer service team (2 employees) and technicians specialised in PPF, ceramic coatings, and cleaning processes.
• Establish and monitor operational standards to ensure compliance with processes and delivery timelines.
• Work directly with customers to understand their specific needs and customise services accordingly.
• Manage inventory of ceramic protection products, protective films, and specialised cleaning materials, ensuring constant availability.
• Create and oversee marketing strategies (with support from external marketing teams) to promote key services and attract new customers.
• Analyse sales data, evaluate departmental performance, and propose improvements to enhance operational efficiency.
• Develop training programs for the sales and technical teams, ensuring a consistent focus on service excellence.
• Requirements
• Previous experience in managing operations or retail sales, preferably in the automotive or specialized services industry.
• Practical knowledge of processes such as Paint Protection Film (PPF), ceramic coating, and paint correction is highly valued.
• Strong leadership skills, with the ability to coordinate teams across different departments.
• Proficiency in managing inventory, analysing sales data, and optimising processes.
• A proactive approach to customer service, with experience in problem-solving and delivering personalised services.
• Excellent communication and organisational skills.
• Experience in the automotive industry or similar roles will be a significant advantage.
• Employment Conditions
• Full-time position with a competitive salary.
• Opportunities for professional development in a dynamic and growing business.
• How to Apply

Please send your updated resume and a cover letter detailing your experience in similar roles and why you are a good fit for this position.

Application Closing Date : February 28th, 2025

• Job Types
• Full-time, Permanent

Pay : $70,000.00 - $80,000.00 per year

Schedule :

• Monday to Friday

Work Authorisation :

• Australia (preferred)

Work Location : In person

Application Deadline : 28 / 02 / 2025