This job offer is not available in your country.
){kind=logo}
Customer Engagement Representative (Call Centre)
Commonwealth Superannuation Corporation (Csc)Melbourne, Australia11 days ago
Job descriptionYour new role Responsibilities Promptly resolve all customer inquiries by listening attentively to identify needs and provide accurate information within CSC's metrics Demonstrate a commitment to best practice customer service, maintaining consistent engagement, communication, and record-keeping standards while meeting business requirements Ability to research knowledge articles, repositories and legislation to resolve customer inquiries Key information State date Mid Feb 2025 Working hours Monday to Friday, up to 38 hours per week (excluding public holidays and leave) Working rights Must have full working rights in Australia for the duration of the contract with no restrictions Hourly rate 37.00 per hour + superannuation Employment type Randstad Contract Contract length 6 months Location Canberra (onsite and hybrid arrangement) or Interstate (100% work from home) Training We will need your full-time commitment and attendance in training as this is crucial to your learning and success. Training is 5-6 weeks and will be delivered in person or online. Desired Skills and Experience What you need to excel 1-2 years experience working in similar position and in busy, fast paced call centre or contact centre environments highly regarded Ability to connect and support our customers with a professional and empathetic phone manner Professionalism, customer focus and ability to contribute to a positive business culture Highly developed multi-tasking, organisation and customer service skills to capture data as you speak with your customer over the telephone Excellent administration skills, including written and researching skills to seek responses when on the telephone with your customer Highly developed communication skills, with the ability to hold customer centre conversations and build rapport Ability to learn quickly on new systems while processing new information and retaining key information CSC's Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are Delivering results and meeting customer expectations Working with People Adapting and Responding to Change Deciding and Initiating Action Analysing Commercial and Strategic Thinking What will you get in return? You will have engaging and meaningful work in an environment where you have the opportunity to contribute to our Customers retirement journey and make a difference every day to the lives of others Training, development and career opportunities Opportunity to contribute to drive customer satisfaction while supporting your team Chance to make a meaningful impact by assisting customers with their financial needs. Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role. do I apply? Please note Agency submissions will not be considered for this position Applications close 14 Jan 2025 5 : 00 pm About CSC The drive to make a difference.
Posted : 07 / 01 / 2025
Closing Date : 14 / 01 / 2025
- Job Type
- Contract
Location : Melbourne
Job Category : Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation
The key to success is that you consistently provide outstanding customer service when interacting with CSC's highly valued customers, listening actively and handling their needs with urgency and care. As the central point of contact customers your engagement and desire to help people is essential.
With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
Create a job alert for this search
Call Centre Representative • Melbourne, Australia
Related jobs
- Promoted
Customer Service Inbound Call Centre Insurance
Smaart RecruitmentMelbourne, Australia K base + Super | Located in Hawthorn 3122 | Onsite Parking.Work-Life Balance | No Weekends | Friendly & Welcoming Culture | Business Hours.
WFH (flexibility) available AFTER 6-month probation | Care...Show moreLast updated: 5 days ago
- Promoted
Call Centre Officer
PersolkellyMelbourne, Australia This is a fantastic opportunity for casual work, 3 - 6 days a week.The call centre operates 24 / 7 with current night shifts available - some weekend work will be required.
Commitment and reliability ...Show moreLast updated: 9 days ago
Call Centre Representative
TalentMelbourne As a member of an autonomous team, you are responsible for providing end-to-end customer service in an omni channel environment using Kraken technology.
You will work across the full range of custom...Show moreLast updated: 30+ days ago
- Promoted
Collections Customer Service Call Centre No
NcmlMelbourne, Australia Melbourne CBD location, close to public transport.Hybrid WFH flexibility for work-life balance and no weekends.No collections experience required.
Supportive training and career progression - gain a...Show moreLast updated: 1 day ago
- Promoted
Call Centre Officer
Johns Lyng GroupMelbourne, Australia Melbourne CBD & Doncaster Locations.Do you have a Reception or Customer Service background, an outgoing & driven personality & the desire to join a fast-moving organisation?.Start your career by jo...Show moreLast updated: 9 days ago
- Promoted
Call Centre Operator
Dorevitch PathologyMelbourne, Australia Job reference • • : #5968 • •Brand • • : Dorevitch Pathology • •Location • • : 16 - 18 Banksia Street, Heidelberg VIC 3084 (Dorevitch Pathology) • •Work type • • : Part Time (Permanent) 20.
Schedule • • : 4 days per week...Show moreLast updated: 4 days ago
- Promoted
Call Centre Representative
EmployMelbourne, Australia Working from office - based in Port Melbourne • • : .Six month temp role with a view to extend • • : .Must be able to work between 11am - 7pm or 12pm - 8pm Monday to Friday • •.
An exciting opportunity has be...Show moreLast updated: 5 days ago
- Promoted
Call Centre Customer Support
WeployMelbourne, Australia At Weploy we're on a mission to make recruitment, not suck.We make finding work simpler and better.Our in-house technology instantly matches talented candidates (our Weployee community) with incred...Show moreLast updated: 2 days ago
Customer Centre Representative
Zone IT SolutionsMelbourne, Victoria, Australia Join our team at Zone IT Solutions as a Customer Centre Representative! In this dynamic role, you will serve as a vital link between our clients and the company, providing top-notch customer servic...Show moreLast updated: 15 days ago
- Promoted
Charity Representative (Call Centre Agent)
Cornucopia PoMelbourne, Australia Inclusive, diverse, supportive team culture.Cornucopia PO is one of the leading tele-fundraising agencies in Australia and New Zealand, working on behalf of some of the largest and well-known chari...Show moreLast updated: 8 days ago
- Promoted
Call Centre Coordinator
St Vincent De Paul SocietyMelbourne, Australia Join one of Victoria's Leading Not-for-Profits! • •.Part- • •Time ( • •Wednesday, Thursday & Friday) - Permanent Role • •.
We are the St Vincent de Paul Society Victoria or, more fondly, Vinnies Victoria.Fo...Show moreLast updated: 4 days ago
- Promoted
Customer Service Consultant (Call Centre)
Adaptalift GroupMelbourne, Australia Proudly Australian Owned and Operated Company | Career Progression Opportunities.Permanent Role | Competitive Salary Package.
Springvale Location | Great Team Culture | Supportive Management.At Adap...Show moreLast updated: 8 days ago
- Promoted
Call Centre Operator
Appliance Repairs Pty LtdMelbourne, Australia Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal and external stakeholders.
Provide empathic customer service to all customers.Han...Show moreLast updated: 11 days ago
- Promoted
Call Centre & Customer Service
Patterson Cheney TrucksMelbourne, Australia Customer Care Consultant at Patterson Cheney Cars and Trucks This is a Full time job located in Keysborough, Melbourne VIC base plus incentives.
Role Overview : This pivotal role enhances customer an...Show moreLast updated: 4 days ago
- Promoted
Customer Service Officer - Call Centre
Davidson Group ServicesMelbourne, Australia We have multiple 3 - 6 month contract opportunities, with the possibility of further extension or permanency, for an experienced Contact Centre professional, based in Doncaster.Working for a State ...Show moreLast updated: 3 days ago
- Promoted
Collections Customer Service Call Centre No
National Credit Management LimitedMelbourne, Australia Melbourne CBD location, a short walk from Southern Cross Station and local shops and eateries.Hybrid WFH flexibility for work-life balance and no weekends.
No collections experience required! Suppor...Show moreLast updated: 4 days ago
- Promoted
Call Centre - Automotive
Conquest Personnel Pty LtdMelbourne, Australia TAKE SUCCESS INTO YOUR OWN HANDS! • •.No late nights or weekend work!!!!.Generous package - earn $$$$ - retainer and uncapped commission.
Great location next to South Yarra train station.New role avai...Show moreLast updated: 9 days ago
- Promoted
Call Centre Associate
MetriconMelbourne, Australia As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission ...Show moreLast updated: 1 day ago
- Promoted
- New!
Call Centre Agent
Mazda Australia Pty LtdMelbourne, Australia Mazda Australia Pty Ltd provided pay rangeThis range is provided by Mazda Australia Pty Ltd.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Are ...Show moreLast updated: 9 hours ago
- Promoted
Call Centre Manager
Gjk Facility ServicesMelbourne, Australia BETTER EXPERIENCES, BETTER OUTCOMES.It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunitie...Show moreLast updated: 1 day ago