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Client Services Officer
NPAworldwidePerth St Georges Tce, WA, Western Australia, Australia16 days ago
Job descriptionKnowledge of privacy and compliance in finance or lending is advantageous. Strong communication skills with confidence in handling phone enquiries. Excellent written skills and the ability to multitask effectively. A team-oriented, positive attitude and a strong work ethic. A passion for delivering outstanding service and contributing to business success. Critical thinking skills to assess situations, identify risks and solutions, and achieve positive outcomes.
Join our supportive, close-knit team as a Customer Care Officer, where you will assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. You will also manage a loan portfolio, guiding customers through repayments and enquiries with care and clarity.
- Provide resolution to inbound enquiries via phone, email, and online channels.
- Communicate with borrowers via phone, email, and SMS to proactively monitor and manage accounts, identifying high-risk cases for escalation.
- Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower.
- Deliver outstanding service to real estate agencies and their clients using our payment platform.
- Collaborate with internal teams to ensure processes are followed and a high level of service is maintained.
Customer Service,Communication,Problem Solving,Critical Thinking,Financial Intelligence,Collaboration,Teamwork,Time Management,Multitasking,CRM
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Client Service Officer • Perth St Georges Tce, WA, Western Australia, Australia
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