RESPONSIBILITIESBe responsible for the accurate preparation and submission of documentation in a timely manner.Support customers and teams.Work with marketing and the broader teamManage and store student files through the established filing system, maintain and update all generic IDP and institutional information materialsDisplay consistent high level of professionalism at work adhering to processes, policies & code of conductResponding to and redirecting queries where requiredAssist in identification of opportunities and threats in the marketWHAT WE'RE LOOKING FORWorking experience in Australia or in the International education industryDemonstrated customer service orientationStrong Communication skills (oral and written)Proficiency with Microsoft Office environment, particularly Word, PowerPoint & ExcelDetail oriented and organised with timeAbility to problem solve remaining calm under pressureWORKING AT YORKE INSTITUTEYorke delivers accredited and nationally recognized qualifications and is committed to meeting ongoing compliance requirements. We conduct internal audits as part of a planned, systematic and documented process to assess our compliance with the Standards for Registered Training Organizations 2015 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018. We audit on the quality of our training, assessment, student services and the management systems we use to support the continuous improvement of our operations and outcomes.