Customer Service And Logistics Coordinator

Sydney

Customer Service

35 hours

• Description of
• this vacancy

This role is a key operational role primarily responsible for :

Day to day stock management including; planning, executing, recording and reconciling physical and book product movements

Reporting on customer product inventory and allocations

Maintenance of carriers, drivers and vehicles data in the Terminal Automation System (Fuel Facs)

Maintaining key operational data for terminal and customer KPI reporting

Point of contact for customer and logistics related enquiries

Customer complaint handling (as required) Assuming the role of Stock Controller for stock reconciliation and reporting (as required).

Take a pro-active interest in safety matters

Perform the monthly safety observation and trust and verify reviews

Have a solid understanding of the Vopak Fundamentals

Sell the Vopak Fundamentals and safety standards to stakeholders

Take ownership of relevant Management of Change process related to safety matters

Understand and support the THA requirements

Ensuring the prevention of pollution

Preventing harm to the environment

Comply with applicable environmental regulations

Improving the sustainability of the organisation by reducing energy usage and waste production

Continuously striving to identify and implement environmental & sustainability initiatives 2 Customer Service Management

Provide excellent customer service

Point of contact for customers and terminal operational teams outside hours to support 24 / 7 business environment (as required)

Provide feedback to customers based on observed product trends, product levels, product movements and product quality

Respond to customer operational queries and issues

Provide solutions for customer logístical challenges

Provide feedback to customers on site operations where required

Provide feedback as required for customer complaint management

Proactively communicate with customers (shutdowns, delays etc)

Prepare, coordinate, present and follow-up on customer Operational Review Meetings (as required)

Manage customer complaint process

Monitor customer inventories and work proactively with the Customer Planning Coordinator to manage customer stock levels

General customer enquiries regarding product levels, order maintenance and Fuel Facs data

Maintain thorough working knowledge of Vopak customer storage and handling agreements

Collect and maintain records of all applicable customer operational activities 3 TAS Data Management (Fuel Facs)

Administer new carriers, drivers and vehicles onsite

Maintain carrier, vehicle and driver records

Periodically reconcile carriers, vehicles and drivers in the TAS with customers and carriers

Maintain customer product inventories, entitlements and allocations in Fuel Facs (Open Order Management and troubleshooting).

Stock Management, Planning & Reporting, Administrative Operator Reporting to Operations Manager and Product Quality