Retail Manager

Valentine's Artisan Sourdough Bakery and cafe operates out of five stores within Rutherglen, Albury and the Wodonga area.We are passionate about sourdough and the products we produce.

Using locally sourced ingredients, we serve delicious, daily-baked breads, fresh lunches, hearty sandwiches, homemade cakes and delicious locally roasted White Owl Coffee. are we looking for?We are seeking a skilled and experienced Retail Manager to oversee daily operations at our five busy bakery / cafe sites.

The Retail Manager is responsible for overseeing the daily operations of the stores, ensuring excellent customer service, driving sales, and managing a team to achieve business objectives.This role requires strong leadership, strategic planning, understanding or a commitment to mastering hospitality technology used across the business and a focus on achieving sales targets while maintaining an exceptional experience for customers.Key ResponsibilitiesThursday - Monday working weekStore Operations & Sales Performance

• Oversee and manage all store operations, including inventory management, merchandising, and wastage prevention.
• Develop and implement strategies to increase sales and improve profitability.
• Monitor key performance indicators (KPIs) to ensure sales targets and operational goals are met and report to owners.
• Ensure compliance with company policies, industry regulations, and government health & safety standards.
• Deciding on the product assortment, managing inventory levels, and setting service standards.
• Work with the marketing team in promoting and advertising the store's products and services.
• Keeping track of inventory levels and financial transactions.Customer Service & Experience
• Ensure the delivery of outstanding customer service, fostering a positive shopping experience.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Train and develop staff to maintain high customer service standards.
• Recruit, train, and mentor retail staff, ensuring a high-performing team.
• Conduct performance reviews, provide constructive feedback, and implement staff development initiatives.
• Foster a positive and inclusive work environment that motivates employees.
• Ensuring adherence to occupational health and safety regulations.
• Manage budgets, expenses, and financial transactions within the store.
• Analyse sales data, prepare reports, and present findings to senior management.
• Implement cost-control measures and optimize resource allocation.Qualifications & Skills
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Sales-driven mindset with a customer-focused approach.
• Strong organizational and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.It's super fast and super simple to apply!

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