Retail Manager

The Retail Manager supports and drives the strategic goals of the store. This is achieved through technical, commercial and leadership experience to bring the Brand Belief to life and enrich the lives of our customers.

• Customer Experience -
• Through execution of the Brand Belief our customers will receive a complete health solution resulting in exceptional customer care.

Lead and create an environment that is focused on ensuring that the customers feel better because they feel they matter. Being the champion of real, classic care, ensuring the customer is welcomed and has an inspirational shopping experience that encourages them to return again and again

• Be present on the shop floor to lead by example for the team and be accessible to the customers
• Support the team to provide the best beauty and wellbeing advice, with a focus on the best outcome for the customer
• Build a reputation in the community as a beauty, health and wellbeing destination
• Being the go-to individual to support your team through problem solving for escalated customer queries
• Leadership
• Fostering an environment of coaching and development that aims to promote the customer experience above all else
• Constantly searching for any new insights that will assist to grow the team and the store
• Utilising these insights through knowledge sharing and development of team members
• Creating and maintaining a focus on wellbeing in all aspects of the store environment, impacting the team and customers in a positive way
• Always seeking to build relationships aimed at creating positive interactions both within the store and within the community
• Should any conflict arise, not hesitating to address it in a constructive way to reach an outcome that allows all involved to move forward
• Being the leader of change who is adaptable, embracing the challenges and triumphs that the team and the store may be faced with
• An accountable leader who knows that their actions and behaviours are, above all else, aimed at demonstrating the ideal culture in the store
• Assisting where possible to immerse within the community to strengthen the connection with the store and create a better environment for all impacted
• Store Operation Focus : Effectively manage the inventory integrity of all retail products
• Ensure that all processes and activities within the store are aligned and compliant with the relevant legislation or advice
• Along with the other team leaders, develop and maintain the roster of the team to ensure it can meet the needs of the store and customers
• Be capable of demonstrating a knowledge of the relevant systems needed to operate the store
• Understanding the learning opportunities available to you and your team and providing them with time to complete training to support their ongoing development
• Where possible, maintain your knowledge of the key products within your team's area of expertise related to beauty and health
• Ensure that all Team Members understand Sister Club program and follow the correct procedures when dealing with Sister Club Customers both new and existing
• Participate in and lead your team to be involved with Sisterhood campaigns during the year
• Actively find ways to promote the Sisterhood and raise funds outside of normal campaigns
• Driving profitability within the controllable areas of financial management for the store
• Analysing and adapting the store results to strategically adjust the business plan where necessary to ensure continued growth
• Education / Qualifications
• Requirements
• High School Certificate or equivalent
• Skills & Experience
• A leader who is genuinely connected with teaching technical skill, coaching behavioural capability, and creating a working culture for a motivated and successful team
• Infectious energy and drive
• Growth mindset, always seeking to improve the team, store environment and customer experience
• Keen attention to detail
• Comfortable with spending less time behind a counter and more time with the customer
• Salary
• 60,000.00 - $90,000.00 per year
• Benefits
• Employee discount

Schedule :

• 8 hour shift

Supplemental pay types :

• Penalty rates

Ability to commute / relocate :

• Maddington, WA 6109 : Reliably commute or planning to relocate before starting work (required)
• Experience
• Retail management : 3 years (preferred)
• Working towards sales targets and KPIs : 3 years (preferred)
• Customer service : 3 years (preferred)

Work Authorisation :

• Australia (preferred)

Work Loc